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The types of personal information we may collect about you include:
– your name;
– images of you;
– recordings of you whilst using our services;
– your contact details, including email address, mailing address, street address and/or telephone number;
– your marital status;
– your age and/or date of birth;
– your gender;
– your driver licence;
– your credit card or other payment details including through any third payment processor that we may use. Online storage of your credit card or payment information is carried out through third party payment processors. We will endeavour to use third party payment processors that comply with security and industry standards for the protection of your personal information;
– your emergency contact details;
– your demographic information, such as postcode;
– your employment details;
– your student details including student card number and place of study;
– your preferences and/or opinions;
– your sensitive information as set out below including any medical conditions required to use our services; – information you provide to us through customer surveys;
– details of products and services we have provided to you and/or that you have enquired about, and our response to you;
– your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
– information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
– additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated – social media platforms and/or accounts from which you permit us to collect information; and
– any other personal information requested by us and/or provided by you or a third party.
We may collect these types of personal information directly from you or from third parties. When using our facilities, including under any membership agreement, we may take recordings and/or images of you in order to provide you with our services, to assist you to genuinely achieve your health and fitness goals whilst using our services and to ensure your safety.
We may collect, hold, use and disclose personal information for the following purposes:
to fulfil our obligations and services to you under any membership agreement with us;
to provide you with our services including gym memberships, health services, personal training or other services as set out on the Site;
to enable you to access and use our Site, associated applications and associated social media platforms; to contact and communicate with you;
for internal record keeping and administrative purposes;
for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
to run competitions and/or offer additional benefits to you;
for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
to comply with our legal obligations and resolve any disputes that we may have; and
to consider your employment application.
We may disclose personal information to:
our affiliates, associates and franchise network;
third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
our employees, contractors and/or related entities;
our existing or potential agents or business partners including our member loyalty programs;
sponsors or promoters of any competition we run;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred; credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective- legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia including in the United States of America; and
third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia including in United States of America. By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.
Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
The type of sensitive information we may collect about you includes:
your health information including any relevant medical conditions to your use of our services;
and
your biometric information.
We will not collect sensitive information about you without first obtaining your consent.
Provided you consent, your sensitive information may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected, including:
to fulfil our obligations and services to you under an+y membership agreement with us;
providing you with our services including gym memberships, health services, personal training or other services as set out on the Site;
to assist you to genuinely achieve your health and fitness goals whilst using our services;
providing services for a purpose that is directly related to the primary purpose for which the sensitive information was collected;
data analytics purposes; and/or
referring you to medical or health service providers in circumstances where it is impractical for us to obtain your consent.
Sensitive information may also be used or disclosed if required or authorised by law.
Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person\u2019s consent to provide the personal information to us.
Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor\u2019s behaviour and collect data about the visitor\u2019s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page. We use Google Analytics and other relevant businesses to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.
Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.
For any questions or notices, please contact our Privacy Officer at:
ifeelgood 24/7 Australia Pty Ltd ABN 56 145 747 815 and its affiliates, associates and franchise network
Email: [email protected]
Last update: 1 August 2018
New members only. $1 per day for your first 6 weeks then $17 per week thereafter billed fortnightly. No long term lock-in contracts. Direct Debit fees are included in price. No cancellations or holds during discount period. Four weeks notice (at full membership rates) required when cancelling. Offer ends 11th August 2024. Terms and Conditions apply.
New members only. $6 per week for 6 weeks then $17 per week thereafter billed fortnightly. No long-term lock-in contracts. Direct Debit fees are included in the price. No cancellations or holds during the discount period. Four weeks notice (at full membership rates) is required when cancelling. The offer ends 22 May 2024. Terms and Conditions apply.
Interested in buying a gym franchise? Our philosophy focuses on providing fun, fresh and affordable fitness – the good news for those wanting to be part of our family is that ifeelgood24/7 franchises are for sale! We are looking for motivated, passionate partners across Australia who want to join the express fitness revolution.
Becoming a part of the ifeelgood family is not like buying a 24 hour gym franchise from any other company in Australia. Our franchisees enjoy the benefits of an energising and motivating environment whilst actively contributing to the wellbeing of their communities. We have a highly experienced management team that is committed to guiding you through the setup process as well as supporting you in maintaining a successful club.
As an ifeelgood franchisee you will enjoy the support and rewards that come with becoming a part of our family. We will be there to help make your club a success!
Whether you’ve always dreamed of owning a gym franchise or whether you’re just looking for a change of pace – get in touch and start feeling good today. We can’t wait to hear from you!
