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Frequently Asked Questions


Frequently Asked Questions About Our Gym Memberships

Rest assured we have heard your pleas for help ifeelgooders!
Find the answers to your most frequently asked questions below!

Are ifeelgood clubs 24/7 at the moment?

At this point, under the Stage 2 restrictions, we are not permitted to operate 24/7. However, we have put additional team members on, so that our clubs can extend their open hours and help cater for your schedules. At this stage it’s not clear as to when we will be able to open 24/7 but you can be sure we’ll let you know as soon as we find out.

What are my clubs Open Hours?

All ifeelgood clubs are operating under a set of extended open hours to help cater for your schedules. Each ifeelgood club has slightly different open hours based on when our members typically use that club. You can find the open hours of your club by visiting the clubs webpage on this site. Scroll to the ‘Get In Touch’ section for open hours and contact details. Don’t forget that any ifeelgood member can use any club so if the hours don’t quite suit you, checkout another ifeelgood club closeby and feel free to drop in there instead.

What about Classes?

At this stage classes have been put on hold because of the facility patronage restrictions. However, small group Personal Training with an ifeelgood Trainer is permitted with up to 3 clients.

Can I still get Personal Training?

Our personal trainers are not only operating but are under the pump, helping members get out of isolation livin’. If you’d like to find out more, checkout your clubs Cheer Squad on the website club page and have a chat with your local club manager.

Do I need to book to go to the club?

Not at ifeelgood! We’ve published the club busy times for each club (they do differ) on the club page on the website to help you plan your visit. We’re only permitted to have a maximum number of 20 patrons in each club at one time but with good planning you can be sure to be able to get in and pump out your workout without having to wait.

Is there a workout time limit?

So that everybody gets their workout in and to minimise any waiting (even in the busy times), club attendance is limited to 45 minutes. This is from the time you check-in to when you finish up your visit.

Are there any extra fees or charges?

There are no extra fees or charges at the moment despite the additional cost to operate (team members, cleaning etc.). On the contrary, most existing members (members who were with us at lockdown) will receive a reduced fee! A gift from us, our way of saying thankyou for sticking with us. To find out more checkout your email or chat to your local club manager.

Is There A Joining/Sign Up Fee?

We often run special offers where there is no joining or sign up fee. However, when there is no such offer in place, the standard joining fee is $89. You’ll also need a club key to give you 24 hour access to all of our clubs, which come in at $39 each. We always recommend that you chat to your local club manager to see if there are any deals currently up for grabs!

What is covered in my regular membership fee?

In addition to the 24 hour access to all of our awesome gyms, you’ll also receive an initial consult with a trainer upon signing up, and will be eligible for all the special deals and discounts under ‘Member Benefits’ on your club’s page.

On top of this, you instantly become a part of our incredibly cool ifeelgood community, bargain! 😉

What isn’t covered in my regular membership?

What’s (generally) not covered: personal training (and some group fitness sessions), some challenges, and specialty programs. Chat to your manager about all the optional extras that you can include to put your body to the test!

How long am I locked into a contract for?

PSYCH! You’re not locked into a contract at all! All you’ve got to do is give us 4 weeks notice that you’re bailing and you’re off!

Please note that some club managers ask that this last 4 weeks is paid when you sign up, so in this case, you’re not paying after you give your 4 weeks notice anyway.

Have you got classes?

Many of our clubs offer group fitness classes. Be sure to check out the club pages to see what options are available near you — remember, if you’re a member of one of our clubs, you’re a member of all our clubs and can hence go to a variety of classes across them all!

How long can I put my membership on hold?

Unlike some other gyms, at ifeelgood you can put your membership on hold if you go on holidays or need some time off. Typically, you can go on hold for up to 6 weeks per year of membership. You can sometimes go longer, but a small charge may apply. Talk to your club manager about the different options available to you!

How do I cancel my membership?

Easy. All you need to do is talk to the manager at the club where you first joined, and fill out the cancellation form. We do ask that you give us four weeks’ notice; otherwise a small charge may apply.

What is Tribe Team Training?

TRIBE Team Training™ is a cost effective way for everyone to get the expertise, guidance, and regular training from a TRIBE Coach. The programmes developed by TRIBE Team Training™ are results-based and help create healthy exercise habits for life.

From what age can people join?

Anyone aged 16 or over can sign up and train at our gyms without supervision 24 hours a day. Our minimum age, however, is 15 years old — as long as you either come with a parent or only visit during staffed hours.

How can I get help with my diet?

Some of our clubs have in-house nutritionists who work, while other clubs have a list of nutritionists who are referred to by ifeelgood (some even offer special prices for our members!) Chat to your manager about your options around finding the right nutritionist for you!

Where can I get more info on how to use the equipment?

Of course, the best thing is to just ask one of our super helpful team members to assist you. However, if you like to visit the gym at times when no one else is around, our top-notch Matrix gear comes with handy, short online videos to help you figure out what to do. Just check out this YouTube Playlist

How can I get involved in the ifeelgood community?

We love to think that your time in our community doesn’t just stop once you’ve finished your workout, so we have provided multiple ways to connect and chat outside of the gym environment!
For all things event related — as well as club updates and social chatter — go give our page a Like on Facebook. For photos, inspirational quotes, and funny vids, go follow us on Instagram!
We hope to see you there!